Our new website is now online

April 26, 2012

It has been a major undertaking. Like they say, the devil is in the details, and it could not be more true. It seemed like we were just a few days away, two weeks ago, from bringing the new website online. Then we got into the thick of things with 301 redirects, data import errors, configuration settings. It was almost too much work to even believe it was possible to get done on time.  But we managed to make it happen. Albeit not perfect, but we can deal with the small issues such as product options not being 100% correct. So, without further adeau,  we would like to introduce you to ResponderPSE.com v. 3.0…

Our new shopping cart platform is built on the BigCommerce system. We are no longer hosting our shopping cart on our server. In order to offer world class services, we needed a world class platform. BigCommerce provides this. With features such as international shipping choices between UPS and the USPS, shopping carts that won’t time out after 20 minutes, guaranteed PCI privacy compliance for protection of credit card data, and much, much more. One of the biggest features is the direct integration with Facebook, so you can now shop without ever leaving FB.

In addition to the complete redesign of the site, we have hired an outside company to add products to the site. We finally came to realize that with the constant influx of new products and prices continually fluctuating, that we had to outsource this in order to keep the site current and up to date.

Now the proof will be in the pudding and we want to know what you think. Do you like it? Do you hate it? Let us know. We are constantly working to bring you the best shopping experience and the best products at the best prices. But we need your feedback. Please email or call us with your comments. We really do listen and value what you have to say. After all, without you, we would not be here today.

Installation of a Havis equipment console

March 13, 2012

So, when it came to choosing a console, there were several factors we considered for our Tahoe. Things such as the space available, the equipment to be installed, how it mounts in the vehicle and the accessories we wanted to go along with it. These were not the only issues we thought about, but these were some of the most important factors. The decision came down to the C-2410 console from Havis. The C-2410 provides the room for our equipment as well as the accessories we wanted included in the console. Accessories such as a lockable storage compartment, 12v accessory outlets, map light and dual arm rests.

We had the luxury of starting with an empty truck since we had pulled out all of the seats to replace the floor mat. This made installation of the console very easy. However, even without doing so, installation is still pretty simple with the well thought out floor mounting system. To begin, the front mounting brackets were assembled and slid up to the seat mounting bolts. The same was done with the rear mounting brackets. Now, the top plate could be installed. The top plate is pretty long, so you have to decide where you want the extra length to end up. Either in the front or the back of the console. We chose the front since we’re putting a Pro-Gard gun rack directly behind the console.

Installing the Havis mounts and top plate

Installing the Havis mounts and top plate

Now, at this point, the seats were put back into place so we could secure them along with the console’s brackets. Other than the floor mounting brackets, we left the top plate loose so we could adjust it as necessary once the actual console was installed. Now we were ready for the console box. This was secured to the top plate with four bolts. Now, we could get the console lined up with the Tahoe’s center stack on the dash. Once it was aligned, then we could secure the console to the top plate and then we finished tightening the top plate to the floor brackets.

The hard part was now over. Now we could start having fun installing our equipment and accessories. Beginning with a power distribution block inside the box, then our faceplates could be set in to place. For the time being, so we have something to control our lighting with, we installed a Feniex Olympian controller. This will be replaced with the new Cencom Sapphire system once it’s released in April. With all of the equipment installed and all of the wiring done, the console was finally ready to be unveiled. It turned out even better than we anticipated.

Havis Equipment Console installed in our Tahoe

Havis Equipment Console installed in our Tahoe

Havis Equipment Console installed in our Tahoe

Havis Equipment Console installed in our Tahoe

Whether you own a Tahoe or any other platform, Havis has an equipment mounting solution that will fit your needs. Give us a call and we’ll be happy to help you set up your vehicle. Stay tuned for more updates on our Tahoe project. We still have a long way to go. There is a lot of equipment left to be installed.

Installing the ShockPlate for the Chevy Tahoe

March 5, 2012

As you saw in the previous post documenting the installation of the rear TraffiCutters®, it was a long day spent in the shop getting the Tahoe upfitted. One of the exclusive PSU products we installed was the ShockPlate®. This is an innovative rear warning system that mounts to the license plate studs on the rear hatch of the Tahoe. What makes this product unique is that the MS6 mini-Shockwave lights are mounted horizontally instead of vertically. So where Code3 has their plastic xt6 lights mounted vertically, the light output is mostly unusable since the light is being disbursed vertically. In the real world, especially during the day, this makes them nearly useless. With lights mounted horizontally, the light is disbursed in the way it was intended. Along the horizontal plane so they are visible off angle.

Installation began by removing the trim from the rear hatch so the wiring can be easily installed.

Removing the interior trim

Removing the interior trim

Once the trim has been removed, a 1/2″ hole was drilled in the center of the “X”. Then the factory screw inserts were removed by popping them out from the inside of the hatch.

Drillilng the wiring hole

Drillilng the wiring hole

Now the ShockPlate® can be installed by setting the frame up the hatch and snapping in the black retainer clips in the screw holes.

Putting the ShockPlate in place

Putting the ShockPlate in place

Attaching the license plate

Attaching the license plate

The license plate then was put back in place with the supplied screws and spacers. The spacers are necessary to keep it out and over the wiring. Once the plate is attached and the ShockPlate® system is secure, it was time to move to the inside to run the wires. With the optional rear hatch harness, this was made incredibly simple. Inside the hatch, the harness is plugged into the ShockPlate® and then the harness follows the same path as the factory wiring. The harness was loosely secured along the way with wire ties.

ShockPlate® plug ready to be connected

ShockPlate® plug ready to be connected

ShockPlate® wiring being installed

ShockPlate® wiring being installed

ShockPlate® wiring being installed

ShockPlate® wiring being installed

ShockPlate® wiring being routed through the rubber boot

ShockPlate® wiring being routed through the rubber boot

This is where it gets a little tricky. The harness runs through the factory’s rubber boot. The trick was removing the cream colored plastic inserts to be able to replace the rubber boot much more easily. So once the ShockPlate® wire harness was pulled through using a fish tape, the wiring was plugged into the PSU full vehicle harness. Once the connection was made, the wire ties were pulled tight and the ends cut off. With the boot replaced, installation was complete.

ShockPlate® installed

ShockPlate® installed

Once the ShockPlate® was in place it was time to move on to the ShockWing®. But that’s another story, so stay tuned…

Installing the New Tahoe Rear TraffiCutters

March 5, 2012

Saturday was a long day spent installing all of the amazing PSU products on our Tahoe. The very latest being the new rear mounted TraffiCutters©. These are another fantastic innovation for the Chevy Tahoe. No longer will you have to settle for installing lights inside the rear windows, only to have their output cut in half by the heavy tint. Be forewarned, installation is somewhat advanced, but well worth the effort. And with the optional full Tahoe wiring harness from PSU, wiring could not be easier.

Installation began with the removal of the rear tail lights. This makes removing the bumper much easier. Once the tail lights are out of the way, the bumper fascia removal is pretty easy with the modular design from the factory.

Removing the tail lights

Removing the tail lights

Removing the rear bumper

Removing the rear bumper

With the bumper fascia out of the way, the next step was to remove the plastic bumper retainers which are secured to the rear body panels with three body bolts in each one.

Removing bumper retaining hardware

Removing bumper retaining hardware

Now the attention turned to the installation of the tailor made PSU wiring harness. It starts with drilling a one inch hole in the floor of the cargo area behind the rear trim panels. Removal of these panels does require the removal of the rear seatbelt bolt to get the panels out. Once the hole is drilled, it’s recommended that you paint or otherwise treat the bare metal edges to prevent the iron moths from taking hold. The wiring harness comes with a rubber grommet to keep the water out.

Rear TraffiCutter Harness

Rear TraffiCutter Harness

Rear TraffiCutter Wire Harness Installation

Rear TraffiCutter Wire Harness Installation

The wiring harness comes with grounding terminal and this is attached to the factory grounding point on the frame. The harness is then moved into place, over the rear bumper supports with the plugs hanging down at each side of the vehicle.

Making the ground connection

Making the ground connection

It was at this point that the bumper was put back into place. This is where it gets a little tricky. Because the TraffiCutters© must be installed with the body bolts, it requires reaching inside the fascia with a ratchet wrench & extension, installing the bolts from the rear to the front.

Rear TraffiCutter Installation

Rear TraffiCutter Installation

Rear TraffiCutter Installation

Rear TraffiCutter Installation

After the bumper was re-attached, the wiring was inserted into the void where the tail lights are mounted. Now the connectors were able to be easily snapped together.

Rear TraffiCutters Installed

Rear TraffiCutters Installed

Now it was time to re-install the tail lights and check the new rear TraffiCutters© to make sure they were working. And sure enough, they were. These will soon be available on our website as the exclusive distributors for all of the innovative PSU products.

Tahoe Rear TraffiCutters Installed

Tahoe Rear TraffiCutters Installed

The difference between Gen1 and Gen3 LEDs explained

June 25, 2010

This is an article we sent out in our last email newsletter because we get this question quite frequently…

Light Emitting Diodes, those magical illuminating semiconductors, have been around now for more than four decades. In just the last ten years or so, the led has undergone a tremendous evolutionary transformation. Originally only able to produce light in the red wavelength, they can now produce nearly any color in the spectrum. In addition, the achievable power levels of leds have increased exponentially. This has led to explosive growth in the emergency vehicle lighting (EVL) market.

5mm-led-optimizedThe term “Gen1” generally refers to the traditional 5mm led which has been with us for most of the last forty years. The 5mm led typically has a light dispersion angle of approximately 10-15° but the overall light energy is relatively low. Because 5mm diodes were the only affordable option when emergency vehicle lighting began to incorporate them almost ten years ago, generating enough light to meet emergency vehicle lighting standards required using large number of these Gen1 leds to do so. This is why Gen1 products are made up of tens, if not hundreds of leds. Products based on the Gen1 led are economical to produce and therefore provide an affordable entry level option. However, it’s important to understand the inherent limitations of these lights. They have a very narrow angle of visibility and they tend to lose their effectiveness in bright sunshine.

superflux-ledThe Gen2 led, also known as the Super Flux led, is widely used in automotive applications due to its higher energy output, much wider viewing angle and stout architecture. However, it did not find its way into many emergency vehicle lighting products. This can be attributed to both its size as well as the need to group large numbers of these leds together to produce a significant light output. Currently there are very few products using Gen 2 LEDs.

Today’s high tech leds come in a wide range of configurations. It’s no longer an apples to apples comparison. The reference to Gen3 is more akin to the fact that these new leds are able to operate at much higher energy levels for longer periods of time. This translates into a significant increase in light output. So it only takes a few of these high output leds to provide the required light output required for EVL. In luxeon gen3 ledaddition, these leds have very wide viewing angles, in some cases as much as 160 degrees. Because of this, products utilizing these leds have a greater effective warning signal. The Gen3 moniker therefore, is a misnomer. A much more accurate classification of these leds is wattage. leds used in most EVL products are either 1w or 3w. Higher power levels have been developed, but the heat they generate is greater than can be effectively dissipated. This means that for the foreseeable future, this is where “Gen3” warning lights will remain.

What does all of this mean? In short, Gen1 products offer generally acceptable performance at an economical price point. Products such as the Hawk I and Hawk II provide an economical entry point for the first responder. Gen3 led products are the current industry standard. These products offer the greatest performance in light output and wide angle visibility. Dash lights, such as the Titan series, and grille lights, such as the TLED04 and RECT-14 are brilliant day or night. They provide the greatest level of visibility and when you get down to the heart of the matter, being seen is the key to being safe when responding. Conspicuity is the key and emergency vehicle lighting incorporating Gen3 leds are the best performer.

The new Torrent Full Dual Color Demo Video is online

June 3, 2010

We just finished putting together a short one minute video to demo the full dual color capability of the new Torrent full dual color led lightbar. If you follow the link, you can view the video on our website at ResponderPSE.com or you view the Torrent lightbar video here on youtube. As soon as we finish our testing and receive our new pricing, we’ll be sending out an email blast. So if you want to be among the first to know, be sure and join our email newsletter.

Full Dual Color LED Lightbar

May 29, 2010

Axixtech Full Dual Color Torrent Red and Blue changes to Amber

Well, it’s finally here, the full dual color Torrent LED lightbar. This is one for the record books. Axixtech has delivered to us their factory prototypes of the all dual color lightbar. Now, we have a low profile led lightbar that actually changes color from red and blue to amber. Not just in the rear of the lightbar for the traffic direction, but for the entire lightbar; front, corners and rear. This is a first in the industry and only Axixtech holds the patent to the color changing technology. Other brands that offer “color changing” lightbars actually have to embed different color diodes in the warning modules whereas the Torrent led truly change colors. We are in the process of testing the bar as well as capturing video and photos with which to update our website. Be sure and join our mailing list if you want to keep up with the latest and greatest news from Responder Public Safety Equipment.

Announcing the soon to be released, full dual color torrent led lightbar

April 6, 2010

We have been working closely with the manufacturer of the Torrent, led lightbar for the last several months in order to release a brand new all dual color led lightbar. This new lightbar will feature the ability to display a full warning signal in it’s primary color(s) and the entire light bar will change to amber. This never before seen technology is going to be a huge leap forward for all kinds of applications. The towing industry here in St. Louis being one of them. Most tow truck operators serving the bi-state area are caught between running red and blue in Missouri and then only being allowed to use amber on the Illinois side. With the new full dual color led lightbar, this will no longer be an issue. We anticipate having our first unit, hot off the assembly line the first or second week of May. As soon as it arrives, we’ll get some video posted online. This is definitely a game changer.

The Grover 1510 Stuttertone Emergency Vehicle Air Horns are back in stock !!

March 8, 2010

It’s only been close to six months that we have been working to get Grover 1510 Stuttertone Emergency Vehicle Air Horns back in stock. The word received from our supplier is that Grover had intended to discontinue this line of air horns. We still have not been able to get a straight answer from Grover. We were not even sure if they would ever fill the back-orders for these or if we were just out of luck. Much to our surprise, eight of the air horns we’ve had on back order just showed up unannounced. So we’ve updated the website with the new pricing as there was a price increase, but you may now order these from our store once again.

Out of Stock…

March 5, 2010

We don’t like having to tell our customers that we’re out of stock, but for several products, we are. This is a short list of the items of which we are currently out of stock: 48D-R/W, TDSE4-R/W, TDXL6-R/W, 48D-B, 48D-B/W, BR-970S and LX-116. These products are manufactured off shore and several factors have caused our shortages. First, our sales have increased dramatically in the last few weeks. Our normal stocking levels have not been able to keep up. Second, the manufacturer is not producing and shipping fast enough to keep up with demand. Lastly, we’ve been upgrading our customers who’ve ordered the out of stock colors in the Hawk I led dash lights to the Titan TDSE4 and Titan TDXL6 dash lights and that has cleaned us out. We expect to be fully restocked in one to two weeks, but for now, please bear with us. If you have any questions about an existing order or if you’re getting ready to place an order, please give us a call and we’ll do whatever we can to get you taken care of.


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